At Xecom, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.
Refund Eligibility
- Items must be returned within 30 days of receipt.
- Products must be in their original condition, unused, and with all original packaging and tags intact.
- Proof of purchase is required for all refunds.
Non-Refundable Items
- Perishable goods such as food and flowers.
- Intimate or sanitary goods.
- Gift cards and downloadable software products.
- Some health and personal care items.
How to Request a Refund
- Contact our customer service team via our Contact Us page.
- Provide your order number and the reason for the return.
- Our team will guide you through the return process and provide a return shipping address.
Refund Process
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- Refunds typically take 5-10 business days to process, depending on your payment provider.
Contact Us
If you have any questions about our refund policy, please contact us through our Contact Us page.
Thank you for shopping with Xecom. We appreciate your business and are committed to providing you with the best shopping experience possible.
